FAQS

What is the cut off point for same day despatch?

To make sure that we can despatch your parcel the same day, please place your order before 1pm.

Can I change or add to an order?

We'll re-input any changes to your order provided it hasn't already been despatched. If you'd like to make a change to your order, we recommend that you give us a call (rather than emailing) as soon as possible after placing your order.

Will I receive an order confirmation?

If you place your order online (but not over the phone) we'll send an email confirmation. It's important that you check all the details carefully to make sure everything on your order is correct.

I'm trying to order online, but my credit/debit card isn't being accepted.

First of all make sure that your billing details match those on your card statement exactly. If you're still having problems, give us a call and we'll try and find out what the problem is. Be wary of attempting to submit your order too many times as your card issuer might automatically cancel your card.

How can I cancel my order?

If you'd like to cancel it's best to give us a call as soon as you can after placing your order for a full refund. If we've already despatched your item, you'll need to follow our returns procedure.

How do I know if I can order safely?

We take your online security very seriously, using the latest technology to ensure the safe processing of your order. We use 128 bit secure SSL technology which ensures your personal and payment details are encrypted before they are sent to us.

What payment methods do you accept?

We accept:

• Visa
• Mastercard
• Paypal
• Cheque

We accept payment with a cheque (payable to Runnulla), postal order or bank cheques with orders received by post. We recommend that you don't send cash to us through the post.

Do you have a privacy policy?

Yes, we respect your privacy and we're committed to maintaining it. For more information on our Privacy Policy see our Privacy Policy page.